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Terms & Conditions

Online Terms and Conditions of Clipher Ltd


Contents

1         Introduction. 2

2         Information we give you. 2

3         Your privacy and personal information. 2

5         Ordering goods from us. 3

6         Right to cancel 3

7         Effects of cancellation. 4

8         Delivery. 4

9         Payment 4

10       Nature of the goods. 5

11       Faulty goods. 5

12       End of the contract 6

13       Limitation on our liability. 6

14       Third party rights. 6

15       Disputes. 6

 


Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

up to 30 days: if your goods are faulty, you can get a refund;

up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;

up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘we’, ‘us’ or ‘our’ means CLIPHER LTD; and
  • ‘you’ or ‘your’ means the person using our site to buy goods from us.

If you have any questions about these Terms and Conditions or any orders you have placed, please contact us by:

  • sending an email to info@clipher.com

 Who are we?

We are CLIPHER LTD, a company registered in England and Wales under company number: 12723365.

Our registered office is at: CLIPHER Office 224, 5 High Street, Maidenhead, England, SL6 1JN

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
  • Introduction
    • If you buy goods on our site you agree to be legally bound by these Terms and Conditions.
    • The Terms and Conditions are only available in English. No other languages will apply.
  • Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • read the acknowledgement); or
      • contact us using the contact details at the top of this page.
    • The key information we give you by law forms part of these Terms and Conditions (as though it is set out in full here).
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • Your privacy and personal information
    • Our Privacy Policy is available at [https://www.clipher.com/pages/privacy-policy].
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  • Intellectual Property Notice
    • the content on the Website, including all features, materials, text, logos, software, scripts, data, graphics, photographs, sounds, music, videos, and interactive features (“Company Content”) and the trademarks, service marks and logos on the website and the products (“Marks”) are owned by or licensed by us, and are subject to copyright, trademark, trade dress, patent, trade secret and other intellectual property rights under England and Wales. You may access and use Company Content, the Marks, the website, and the products only as permitted under these Terms of Use and Privacy Policy. No right, title, or interest in or to the Company Content or the Marks is transferred to you. Company has granted you a limited license to access and use the Website solely for your personal, non-commercial purposes
  • Ordering goods from us
    • Below, we set out how a legally binding contract between you and us is made.
    • Before you place an order, please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
    • When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
    • We may contact you to say that we do not accept your This is typically for the following reasons:
      • the goods are unavailable;
      • we cannot authorise your payment;
      • you are not allowed to buy the goods from us;
      • we are not allowed to sell the goods to you;
      • you have ordered too many goods; or
      • there has been a mistake on the pricing or description of the goods.
    • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
      • a legally binding contract will be in place between you and us; and
      • we will dispatch the goods to you.
    • You will be subject to our delivery policy and returns policy which can be found within the booking confirmation.
  • Right to cancel
    • You have the right to cancel this contract within 14 days without giving any reason.
    • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    • To exercise the right to cancel, you must write to us via email as per the order confirmation email.
    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    • Our return policies are effective, as the confirmation order. For completeness, you must take reasonable care of the productions that you wish to cancel and not use them. Products should be returned, un-opened, in their original packaging.
  • Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
    • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    • We will make the reimbursement without undue delay, and not later than 14 days after the day we received back from you any goods supplied.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • Delivery
    • We will deliver our goods via DPD for customers within the UK. International customers will have their goods delivered by DHL or UPS.
    • The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 5.5).
    • If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
    • Delivery will take place at the address specified by you when you placed your order with us.
    • Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
      • let you know;
      • cancel your order; and
      • give you a refund.
    • You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
    • We may deliver your goods in instalments. You will be told whether your goods may be delivered in this way during the online checkout process.
  • Payment
    • We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
    • All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage..
    • We accept the following card: MasterCard / Visa / Visa Delta / Maestro / Solo.
    • Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 6 and 7.
  • Nature of the goods
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
    • We are under a legal duty to supply you with goods that are in conformity with this contract.
    • The packaging of the goods may be different from that shown on the site.
    • While we try to make sure that:
      • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements in certain goods; and
      • the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.
    • Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
    • If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
      • we will let you know if we intend to do this but this may not always be possible; and
      • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
    • Faulty goods
      • In the rare event you have a faulty item, please return to us at the below address for an exchange or refund. Please note, if you do not use below option to return goods, we cannot refund any postage costs incurred by your return.

CLIPHER 
Office 224, 5 High Street
Maidenhead
SL6 1JN

  • Goods returned for exchange or gift vouchers must in all respects be in the condition you received them.
  • If posting goods, please keep proof of posting.
  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
  • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  • Limitation on our liability
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • losses that were not foreseeable to you and us when the contract was formed;
      • losses that were not caused by any breach on our part;
      • business losses; or
      • losses to non-consumers.
    • Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

  • Disputes
    • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details on our website.
  • Law, Jurisdiction and Language
    • Any matter that arises out of your use of this website (including any contract entered between you and us through this website) shall be governed by English law and subject to the exclusive jurisdictions of the courts of England and Wales.
  • Entire Agreement

These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

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